Refund policy
Returns & Refund Policy
We want you to be happy with your purchase from Beyluno. If you are not completely satisfied, you may request a return in accordance with the terms below.
Returns
You have 14 days from the date you receive your order to notify us that you wish to return it.
After notifying us, you must return the item within 14 days.
To be eligible for a return, your item should be in the same condition in which you received it, with any original packaging, accessories and documentation where applicable.
To start a return, please contact us using the contact details provided on our website. Please do not return an item without contacting us first, as we will provide the appropriate return instructions.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, faulty, defective or you have received the wrong item, contact us as soon as possible so that we can investigate and resolve the issue.
Where an item is faulty, damaged or not as described, your statutory rights under UK consumer law are not affected.
Change-of-Mind Returns
If you change your mind, you may return an eligible item within the applicable cancellation period.
Unless the item is faulty, damaged, incorrect or otherwise covered by your statutory rights, the customer is responsible for the cost of returning the item.
Non-Returnable Items
Certain types of items may not be eligible for return where permitted by law, including personalised or customised products, perishable goods, and products that cannot be returned for hygiene or health-protection reasons once unsealed.
Please contact us if you are unsure whether your item is eligible for return.
Refunds
Once we receive and inspect your return, we will notify you regarding your refund.
If approved, the refund will be issued to your original payment method. Refund processing times may vary depending on your bank or payment provider.
Refunds will be processed within the timescales required by applicable UK consumer law.
Exchanges
If you would like a different item, please contact us and we will advise you of the available options.
Order Cancellations
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. We will make reasonable efforts to cancel the order before shipment, although this may not always be possible once fulfilment has begun.
Your statutory cancellation rights for online purchases are not affected.
Contact Us
For any return or refund enquiries, please contact Beyluno using the contact information provided on our website.
Beyluno reserves the right to update this policy from time to time. Nothing in this policy affects your statutory rights.